Terms & Conditions

  • Reservation Confirmation
    A reservation is considered confirmed only upon receipt of written confirmation from the accommodation provider.

  • Payment Policy
    A 100% non-refundable deposit, equal to the total booking amount, is payable upon arrival. No refunds will be issued for cancellations under any circumstances.

  • Breakage/Damage Deposit
    A refundable damage deposit of R200 is required either upon full payment or at check-in. This deposit covers any damage to the chalet, its contents, or the surrounding campsite caused by the guest or members of their party during their stay.

  • Reporting of Damages
    Guests are required to report any breakages or damages to the accommodation provider immediately. The cost of repair or replacement will be deducted from the damage deposit.

  • Liability for Damages
    If the cost of damage exceeds the R200 deposit, the guest will be held liable for the balance. Such costs must be settled within 7 days of notification.

  • Refund of Damage Deposit
    The damage deposit will be refunded after check-out, provided no damages or losses are reported and the property is left in a satisfactory condition.

  • Cleanliness
    Guests are expected to leave the chalet and campsite in a clean and tidy condition. An additional cleaning fee may be charged if the premises are left in an unacceptable state.

  • Smoking Policy
    Smoking is strictly prohibited inside the chalet. Failure to comply may result in additional cleaning charges or forfeiture of the damage deposit.

  • Pet Policy
    Pets are not permitted on the property under any circumstances.

  • Keys and Security
    All keys must be returned upon check-out. A charge of R150 will apply for any lost or unreturned keys.

  • Liability Disclaimer
    The property owner or accommodation provider shall not be held liable for any loss, injury, or damage incurred by guests or their belongings during their stay.

  • Personal Responsibility
    Guests are solely responsible for their personal safety and the security of their belongings while on the premises.

  • Policy Amendments
    The property owner or accommodation provider reserves the right to amend these Terms and Conditions at any time. Guests will be informed of any changes that affect their booking.